Support Options
mtechnical provides support to small and medium businesses (SMB) and we offer various levels to meet the requirements of different business sizes and types. No two customers are the same so we will tailor the solutions to match your requirements and budget.
Ad Hoc Support:
If you have a one-off problem, a specific project, holiday cover or have a disaster recovery requirement - contact us for a quote. This can be telephone, remote access, on-site or a collect and return service for equipment problems.
Unlimited remote user support:
Contract mtechnical to provide your business with UNLIMITED email and telephone support for your employee's day-to-day issues. This is a fixed, low cost monthly fee based of the number of employees in your company giving you peace of mind - contact us for a quote. If remote access is available we can take control of the computer to ensure a speedy fix and minimal disruption.
Examples of issues covered:
- MS Windows XP, Vista and MS Windows 7
- MS Outlook, Word, Excel configuration
- Internet connectivity & remote working
- Network access
- Password problems
- Printing
- Software installation and use
- Virus/Spyware problems
- VPN conectivity
- Computer performance
- Discounted site visits
Server Support:
A full maintenance contract for your server support requirements. This is a monthly fee based on the size and complexity of your requirements. Most support can be done remotely and this includes out of hours support for this business critical resource.
This includes an optional monitoring service that will alert you or mtechnical that a problem has occured or issue requires attention - contact us for a quote.
Examples of server support:
- Server installation - Microsoft SBS & Microsoft Server
- Domain management - DNS, DHCP, Routing
- User management - Active Directory
- Server updates and maintenance - WSUS/Anti-Virus
- Backup management
- Server monitoring
- MS Exchange, MS ISA Firewall, MS SQL Server
- BlackBerry Enterprise Server (BES or BIS)
- Network Security and configuration
- Disaster Recovery planning
On-site Support:
Contract mtechnical to visit your premises on a regular basis of your choosing to perform IT Support and maintenance as required. By making this regular commitment you will benefit from experts on hand without employing full-time support - contact us for a quote.
Virtual IT Department:
Combine any or all of the above services into your own hassle-free IT department. You do not need to employ anyone full-time but all your IT needs will be covered. Telephone, email and server support are included plus mtechnical will handle any procurement, service contracts, domain management functions etc. Regular site visits are included as arranged - contact us for a quote.
Coverage:
Based in Stratford-upon-Avon, mtechnical is ideally placed to cover Warwickshire, Worcestershire and Birmingham to include these areas:
Stratford, Warwick, Leamington Spa, Redditch, Solihull, Knowle, Alcester, Studley, Bidford, Evesham, Pershore, Broadway, Wellesbourne, Shipston, Henley-in-Arden, Knowle, Southam, Kenilworth. For remote support, distance is no object - we regularly support an office in Sydney, Australia!